You have questions, we have answers.


What is that scent?

Senses are heightened with just a stroll in our lobby. Experience our JW signature scent “Subtle Sophistication” in every moment you share with us and take sophistication home with a candle curated just for you.  To purchase, stop in the JW Marketplace in the JW Marriott Grand Rapids or shop at

I just had the most comfortable night sleep! Where can I buy your mattress?

The JW Marriott Grand Rapids has partnered with Lady Americana to create a mattress that is so luxurious; you will have sweet dreams…about our mattress.  For more information on how to make all your dreams come true, go to 

The shampoo, the robe, and the blankets too! Where can I buy them?

Recreate the JW experience at home with the “must haves” from your stay.  From bath and body, to accessories, and your favorite linens, you can continue to create memories long after check-out. For more information

What is the music I hear as I walk through the hotel?

At the JW Marriott Grand Rapids, we have partnered with Musicstyling to ensure that our selection of music recreates some of your best memories, and heightens your sensory experiences for the entirety of your stay.


What are my parking options?

Valet and self-parking are available to overnight guests. $29 per night for self-parking.

Is parking for oversized vehicles available?

Yes, oversized vehicle parking is available. Please proceed to the motor lobby for directions to our oversized lot.

Do you have a hotel shuttle?

A hotel shuttle is not available; however the city is full of options for transportation.  Email for more information on transportation options.  

Do you have a business center?

Our business center is located under the grand staircase near the lobby.  It is available 24-hours a day for computer, printing, and boarding pass print. For additional services, see a Front Desk agent for assistance. 


What is your policy on firearms?

The JW Marriott, Grand Rapids recognizes that hotel guests and visitors may legally possess firearms.  This policy is intended to create a safe environment for all who visit the JW Marriott, Grand Rapids by providing appropriate guidance over the custody of firearms on the premises. Please keep in mind that the safety and security of our hotel guests and patrons is of utmost importance.

The JW Marriott, Grand Rapids prohibits firearms on Hotel property.

The JW Marriott Grand Rapids prohibits persons from carrying or otherwise possessing a firearm on hotel property, including carrying firearms in an open or concealed manner.  This policy applies to all firearms, regardless of whether the firearm is a handgun or a long-barreled gun.

The JW Marriott, Grand Rapids reserves the right to request guests and visitors who fail to abide by this policy to leave the hotel premises.  Failure to leave at the request of the Hotel may result in the Grand Rapids Police Department being contacted, and may subject you to further legal action for failure to abide by this policy, including trespass.

This policy does not apply to law enforcement officers.

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